Packages are shipped by post, or our other carriers, and delivered to the delivery address or relay point on the order form.
In your absence, you will receive a notice of arrival of your package telling you that it will be delivered to you or that you can pick it up at the nearest post office or at the chosen relay point.
As indicated on the product sheet, the contribution to the delivery costs may be increased depending on the dimensions and weight of the products ordered (bulky or heavy objects). In this case, the delivery is made by the intermediary of a carrier, the transport costs are then negotiated in advance.
You have the right of withdrawal of 14 days, provided by law, to return the items to us without having to justify a reason. In this case, the return costs are your responsibility. Beyond this period, we do not accept any return for any reason.
The product must be returned in good condition, in its original packaging which must be complete, in perfect condition for resale, and accompanied by all possible accessories, instructions for use and documentation as well as a copy of the invoice. purchase. After receipt and control from us, we will grant a refund. Items returned incomplete, damaged, damaged or soiled by the customer will not be refunded or exchanged.